Smart home service app assignment.
Homegy is a smart home service, offering the ability to connect and control smart appliances and devices in the home, via a mobile app. Today, you can monitor your home while you’re away and control smart home gadgets from your phone.
Homegy recently contacted me, asking to help themdesign their mobile app experience. They would like the experience to better match their user’s needs.
Obs, this was a case for a fictitious client.
Research, concept, information architecture, wireframes, UI.
To find the best solution for Homegy I will use the double diamond design process, thus I will start discovering the problem by empathizing with the users.
Because I can't do research with relevant users, I will instead do research on other similar apps, foremost by looking through reviews to get insights and get to know what issues users have while using similar apps to Homegy. I chose to look through google home and Ikea home smart, two apps that thousands of people use around the world.
I was very surprised to find many of reviews on app store, people took their time to write their issues and complaints about these apps. Therefore I was able to find very important insights that will help me while defining and ideating a solution for the Homegy app.
Some of the common and recurring issues found in reviews:
How to design a smart home service app, which requires many functions but also has to be simple and intuitive for people between 30 - 50 to use. At the same time as the solution is user-friendly and adaptive to people's different conditions, life situations and lifestyle?
Schedule where users can adjust it to fit their preferences and routines, from alarms to turning on the lights or the air conditioner automatically at the established time of the day.
Overview to keep a track of energy usage and what devices or appliances are using more electricity. Thus knowing the expenses of each device and help users have a better control of their expenses.
Alerts for security or safety issues while not at home, such as appliances that should have been unplugged, leaving open doors, leaks or smoke in the house.
Clear overview of connected devices and their current status, be able to control and turn on or turn off.
To define the user needs, I formulated user stories based on the insights from the research and the requirements from the client.
The following flow is to outline the hierarchy of the app and how the users might access. I illustrated the main screens I wanted to focus on, this was of great help before starting wireframing the solution.
Because of the time constraints i created 5 screens which I wanted to focus for the wireframing. Some of them are very detailed cause I wanted to have a solid base before continuing with hi-fi wireframes. My design decisions will be displayed in the next phase.